Blooming Policies

At Blooming, we strive to provide an exceptional shopping experience, and customer satisfaction is one of our top priorities. Our return, payment, and delivery policies are designed to ensure clarity and protect the rights of all parties.

 

Return & Exchange Policy

Return Conditions

• Each order can be returned once free of charge within 10 days from the delivery date, within the Kingdom of Saudi Arabia only.
• Items must be returned in their original condition, unused, with original packaging and invoice.
• All returned items will be inspected before approval.

Non-Returnable Items

For hygienic reasons, the following items cannot be returned or exchanged:

• Underwear or any item containing innerwear
• Swimwear
• Beauty products of all kinds (including perfumes, accessories, socks, and slippers)

If the returned product does not meet the return conditions and the customer requests it to be sent back, the customer will bear the return shipping cost.

 

Refund Process

• Refunds are processed after the returned items are received and inspected.
• Shipping fees are non-refundable unless the item is defective or was sent incorrectly.
• Refunds will be issued via the original payment method within 5–10 business days after inspection.
• Items purchased as part of a bundle or multi-item offer must be returned together.
• Items purchased via the website or app cannot be returned at physical stores.
• If the customer does not respond to the shipping company and the return shipment is delayed for more than 14 days, the return request will be cancelled.
• Gifts may be exchanged only with a gift receipt and cannot be refunded in cash.
• Returns are not available for orders outside KSA.
• In case an order is not received within KSA, shipping fees will be deducted and the remaining amount refunded.
• For international orders, neither the order value nor the shipping fees will be refunded in case of non-receipt.

 

Order Cancellation

• Orders can be cancelled within one hour of confirmation, before shipment preparation begins, by contacting Customer Service at:
  CRM@bloomingwear.com
• After one hour, cancellations are no longer possible, and the return policy will apply.

 

How to Request a Return

Return requests must be submitted by filling in the required details through the following link: Customer Portal - OTO

 

Payment Methods

Blooming supports the following payment options:

• Apple Pay
• Mada Cards
• Visa
• MasterCard
• American Express
• Installment payments via Tamara and Tabby (available within KSA only)

 

Delivery Policy

Delivery Fees

• Within KSA: SAR 19
• International delivery: SAR 90 per item, with a maximum cap of SAR 500
• Free delivery within KSA for orders above SAR 499

Delivery Time

• Within KSA: up to 3 business days
• Gulf countries & international orders: up to 8 business days
• Delivery times may be longer during peak seasons

Please ensure that your address and contact details are entered correctly to avoid delays.

 

Customs & Duties

• Orders within KSA include all applicable taxes and fees.
• International orders may be subject to additional customs or duty charges based on each country’s regulations and are payable upon delivery.
• Customers may contact UPS or their local customs office for an estimated cost.